Refunds & Returns Policy

Order cancellation
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

you receive the wrong item; (but you must return the item at your expense and the item must be unused).
you do not want the product you have received (but you must return the item at your expense and the item must be unused).
We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address or PO BOX address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster including any pandemic situation ).
*You can submit refund requests within 15 days after the order is delivered. You can do it by sending a message on the Contact Us page.

Exchanges
No exchanges available

Please do not send your purchase back to us unless we authorised you to do so.